Reduce Your Support Inquiries with Knowledgebase Management Software

Omnistar Kbase software provides you with all the tools to help you reduce your customer support by about 70%. Our software will allow you to create a vibrant, searchable knowledgebase of information that can become a storehouse of useful information for your customers and an help take your support efforts to the next level:

• Provide FAQs to Answer Common Questions - Many of your customers and potential customers will probably have the same basic questions about your product and services, so consolidating these in a FAQ list can be a great benefit.
  
  
• Customers can Intuitively Search For Answers - The Omnistar Kbase software will allow you to categorize your articles so that your customers can easily get to the answers they are looking for by doing a category or keyword search.
  
  
• Provide Useful Information to Internal Staff - You will also be able to create a separate internal knowledgebase for your staff which they can access using a username and password. This internal knowledgebase is secure and only available to your internal staff.
  
  
• Customize Information based on Feedback - In order to provide your client base with accurate timely information, the Omnistar Kbase has a comment / rating feature that will alllow your clients to comment on articles. This feedback will help you to determine what types of information should be displayed.
  
  
• Manage Your Knowledgbase Size by Archiving - Over time your knowledgebase will grow, so in order to efficiently manage the content, it is best to archive older articles and information. Through archiving you can easily select what information is no longer relevant and remove it from the users view without totally deleting it.
  

• Instant Download Facility
  Downloading and installation of the software can be done immediately after ordering the software. In case, you are unable to do so yourself, the technical team of the software supplier will do so on the same day that you place the order.
  
  
• Free Upgrades And Support For A Year
  This software offers free upgrades and support for a year even if the product version number changes. New versions and new features are being introduced every year.
  
  
• Facility of Re-branding
  Web developers and designers have the liberty to re-brand this software and market it under their name.
  
  
• Multi-lingual
  The administrative, staff and user pages can be translated to any language with the help of this software and the MySql Character Set can also be changed.
  
  
• Favorite Articles Categorization
  The software helps the user put their favorite articles in a separate favorite area so that they can access this area whenever they re-visit the site and even remove them if they like.
  
  
• Incorporated Password Protection
  This software enables you to protect your folders with a password which can easily be managed with the administrator page. This will help specific users to access content through the password.
  
  
• Update Notification Facility
  The software enables the system to send an email to the visitor intimating them about any updating that might have taken place.
  
  
• Internal Only Knowledgebase
  Internal only articles and categories can be created by this software to complement your public knowledgebase.
  
  
• Distinct Staff Area
  With this software you can create a distinctly separate administrative staff area as opposed to the main administrative staff area, in which you can have as many members as you like. While setting up any member you can also define the access level and each of them will have the liberty to post attachments, articles and glossary items.
  
  
• Comprehensive Reporting
  You can obtain detailed reports with the help of this software especially to know how many articles are there, how many categories are there, articles that are viewed the most, articles that are most popular, the most popular categories and the articles that are discussed the most.
  
  
• Other Special Features
  The software has the facility of being able to create as many categories and sub-categories as you want. Moreover unlimited knowledge base articles can also be created. You can also add mouse-over glossary entries to any article with the help of this software.
  
  
• Staff Posting Facilities
  The software includes an address book for the staff members and an optional calendar so that the staff members have the facility of posting to-do items for themselves or for the other members. Email reminders can also be received through this setup.
  
  
• Limitless Attachments
  With this software, you can add limitless attachments to each article. This will enable you to enrich your knowledge base articles with extra information in any format.
  
  
• Help Desk
  Users can ask questions if the knowledge base does not have the information on a simple help desk that is an integral part of the software. These questions will lie in the administrative area and you can provide the information and simultaneously upgrade your knowledge base with the new information provided by the answers.
  
  
• Text Glossary With Roll-Over Function
  You can opt for the roll-over text glossary function in the software and add words to it in the administrative section. These glossary words get highlighted when articles are viewed by the users. Moreover, details of the glossary word can be viewed if the user places the mouse on the highlighted word.
  
  
• Archive Article Manager
  The software has an integrated archive manager which allows the administrator to choose a date. Having selected the date, the administrator can move or delete any article shown against the date.
  
  
• User Interface Can Be Customized
  The recruiter of the software enables customizing the interface so that it matches your site. You can then browse for header or footer in your graphic and in your HTML. You can also modify any of the user page source files.

Next Steps

To learn more about Omnistar Knowledge Management System you can Try Our Demo. If you have further questions then you can Contact Us via phone or email. Once you are ready to buy, then you can Order Omnistar Knowledge Management System using Paypal or your Credit Card.