This
Isn't Your 20th Century Web Help Desk Software
Omnistar Live is the ultimate in web help
desk software for the 21st Century. In what is certainly
the most impressive of the new web 2.0 technologies,
our live chat takes web help desk software to the next
level. By allowing your customers to talk one-on-one
with a live person, your website will become much more
than a website: it will become the hub of your help
desk department itself. The advantages of putting your
customer support online mean you will be saving time
and money while using our product. |
|
How Our PHP Help Desk Software Works
I mentioned one-on-one support; but in fact,
with Omnistar Live, that is a thing of the past. Rather than
phone support which requires one-on-one assistance, with our
live chat, your help desk associates can now handle multiple
customers at once. Just imagine the savings from just this
one single feature!
Help Desk Tracking Software
Omnistar Live isn’t just a bare bones live
chat application. We include a full help desk tracking software
suite that gives you a fully functional faq knowledgebase, so
most common issues will be easily resolved before users try
initiating a chat. And since everything is automatically tracked,
even which pages of your faq are the most useful to users, your
system will only improve with time! |
