How You Can use Omnistar Live
Support Your Users via Web Ticket
Your users can fill out a web based ticket and the information will be stored in the administrative area and your staff will get notified.
Provide Live Chat to Your Customers
Your customers will be able to request a live chat from your web site. You will be able to add chat icons to any page of your web site and let your users know if you are online. You can also initiate a chat with your web site users.
Create a Knowledge Base For Your Users and Staff
Now you can easily create a knowledge base for your customers and your staff. You can also create internal only articles for your staff. In addition, you can password protect certain articles.
Top Benefits You Will Receive
You Will Increase Your Sales
By building better relationships with your customers by providing better customer support, your customers will trust you and you will win over potential customers when they see that you do provide customer support and that your business is easily accessible. This will increase your sales. Also, you will increase customer interest in your product and they will visit your website and call you to get more information on how you can help them.
You Will Save Your Time
Omnistar Live makes it easy for you to communicate with your customers. By providing a live chat, you will be able to answer your customers questions in real time. By providing a help desk your customers will have an easier way to submit questions to you and you will be able to get back to them easily. This organization provided by Omnistar Live saves you time because all your customer support is handled by only one help desk. You can use this saved time to tackle other issues and grow your business.
You WIll Grow Your Business
Omnistar Live makes it easy to grow your business. By providing customer support and handling all your support from one easily accessible help desk will save you time and build loyalty and trust among your customers. Your customers will know that you are the right fit for them and they will always use your service. Not only that, they will spread the word about you to their friends and family.