Smart Businesses Increase Sales with Help Desk Software

Omnistar Live is a dynamic helpdesk ticket software solution that combines ticket tracking, chat support and knowledgebase management into one centralized user friendly interface. The software includes many value added features to help improve your customer support efforts as follows:

• Minimize Toll Free Phone Support Costs - The Omnistar Live Help desk component will allow your customers to submit helpdesk tickets via a web interface, eliminating the need to call your toll free support line.
  
  
• Communicate in Real time Through live Chat - If your customers or perspective customers have pressing questions or concerns, they will be able to easily reach your sales and support staff via the live chat. The live chat is another means of lessing the burden and costs of your toll free support call center.
  
  
• Create a Repository of Information - The Omnistar Live knowledgebase component give you the means to creating an extensive base of searchable information and content that your customers and prospects can use to look up answers to their own questions.
  
  
• A Comprehensive Self Servicing Tool - All of the components of Omnistar Live will give your customers all the tools and information to help them resolve any issues that they have.
  
  
• 100% Web Based - Omnistar Live is totally web based and does not require any additional desk top software for your support staff or customers. Your customers and staff can be in touch from literally anywhere in the world.
  

• Re-Brand Our Software And Profit
  You can easily re-brand Omnistar Live with your company logo and information. Once you re-brand our software you can resell our software to your clients as your software and earn a monthly residual fee for use from your clients.
  
  
• Immediate Download Software and Receive Free Same Day Installation
  Once you order Omnistar Live you can immediately download the software and install it on your server. Optionally, you can have our technical team install the software for you for free.
  
  
• Receive 12 Months Free Upgrades and Support
  You will receive 12 months of free upgrades and also free support.
  
  
• Provide Real-Time Live Chat
  You can now provide real-time live chat to your web site visitors. Your visitors will be able to request to chat from your web site and your staff will be located and they will be able to chat in real time.
  
  
• Create Tickets From Your Emails
  You can now easily create help desk tickets from email that you receive from your customers. Our software can automatically pull in emails that are sent to your help desk and create a help desk ticket for your users and alert your staff.
  
  
• Create a Document Repository For Your Customers
  You can provide common documents to your customers. The documents can be in any format including: Word and PDF files.
  
  
• Create Knowledge Base For Customers
  You can easily create a knowledge base for your customers and you can easily create an internal knowledge base for your staff.
  
  
• Provide an Intuitive Troubleshooter
  You can setup a series of questions and answers for your customers to find answers to common questions.
  
  
• Initiate Live Chat Request with Customers
  Your staff will be able to initiate a live chat with your web site visitors.
  
  
• Keep Your Staff Organized
  Provide your staff with access to an internal calendar sub-system so that they can log events for themselves and other staff members.
  
  
• Provide Staff with Internal Mail System
  Our software comes with an internal mail system, so your staff can easily stay connected.
  
  
• Know Where Your Visitors are Coming From
  The software includes an monitoring feature that can show you exactly how your visitors were referred to your web site.
  
  
• Translate Into Any Language
  You can translate our software to any language.
  
  
• Integrate with other third party software
  Omnistar Live includes an advanced API so that you can integrate our software with your favorite third party software
  
  
• Access Advanced Reporting and Analysis
  You can access multiple advanced reports to make sure are you providing the best customer support for your customers.
  
  
• Risk Free Software - 90 Day Guarantee
  We are so sure you will love Omnistar Live that we offer a 90 day money back guarantee. None of our competitors will offer you this guarantee.